Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help.

Our 14-Day Return Policy

We accept returns on most new, unopened, and unused items within 14 days of delivery for a full refund.

To be eligible for a return, your item must be unused, in the exact same condition that you received it, and in its original packaging with all manuals and accessories included.

What is your process if a customer is unsatisfied?

1. Start a Return: To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return.

2. Get Authorization: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send your item. (Please Note: The customer is responsible for paying all return shipping costs unless the item is defective or incorrect).

3. Ship Your Item: Securely package the item and include any original packing slips.

4. Inspection & Refund: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 1-5 business days.

Exceptions / Non-Returnable Items

- Downloadable software products

- Items sold "As-Is", for parts, or broken

- Freight items, pallets, or items over 80 lbs

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected] or 470-542-9107 so we can evaluate the issue and make it right.